Kyle developed an early passion for the science of human behavior. While working with world-renowned luxury brands, she designed customer experience strategies implemented across the world.
Kyle created METIS as the next “big thing” in behavioral research, combining years of global experience with a keen interest in a rising new technology – artificial intelligence. Kyle understood two things: First, customers and employees around the world were rapidly evolving their expectations in unexpected ways. Second, none of the available research protocols in the marketplace fully understood how to meaningfully “listen” to thousands of customers.
Her academic credentials include business degrees from Michigan State University. She teaches and lectures around the world and is an Adjunct Professor for the Cesar Ritz Colleges of Switzerland.
David’s thirty years of experience as a guide and confidant in many top boardrooms across the globe helps ensure that Metis insights are consequential, resulting in important business results.
David was the founder of Richey International, which operated in over 80 countries, specializing in luxury hotels, and including Parisian fashion, professional sports, luxury retail, global gaming, theater, and private transportation. Richey International was the world leader in customer experience design twenty years before the term came into common usage.
His education is in Human Relations & Organizational Behavior (University of San Francisco). He currently serves as Adjunct Professor at Swiss Education Group based in Montreux, and he has taught courses, lectured or spoken at Ecole Hôtelière de Lausanne, Cornell University Research Summit, and LUISS Business School Masters Program, Rome.
Dr. Koepf designed the beautiful artificial intelligence that is Metis. Our technology is entirely proprietary, built exclusively for our client’s research.
As a leader in America’s linguistics and computer science fields, Dr.Koepf supervised the creation of platforms for some of the world’s leading tech brands.
His contributions include: system and software architecture, object oriented design, information architecture, data modeling, information visualization, human computer interaction, analytics, data mining, numerical modeling, algorithm development, artificial intelligence, data science, machine learning and scientific programming.
Dr. Koepf received his PhD in Theoretical Nuclear Physics from the University of Munich. His experience includes leading the technology efforts at many of Silicon Valley’s best known companies including Conversica, a leader in the “AI Assistant” sector which includes chatbots. Other companies where Dr. Koepf was a leader include Ticketmaster, Expedia, Amazon, as well as startups such as Wetpaint and MAYA Viz, an information visualization start-up acquired by General Dynamics, where he was CTO.